WebitPay Privacy Policy
Last Updated:November 8, 2024
1. Introduction
At WebitPay, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose personal data when you interact with our website and services. By accessing or using our services, you agree to the terms of this Privacy Policy. We ensure that our data practices comply with all applicable privacy and data protection laws.
2. Data Collection Practices
WebitPay collects various types of information in different ways to provide you with optimal service and ensure regulatory compliance.
2.1 Types of Personal Information Collected
We may collect the following categories of personal data:
- Identification Information: Full name, email address, phone number, mailing address, and any other information provided at the time of account creation.
- Financial Information: Payment card details, bank account information, transaction history, and other payment-related data.
- Verification Documents: Passport, driver’s license, government-issued identification, or other forms of identification as part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) processes.
- Technical Data: IP address, browser type, operating system, device identifiers, and usage information that helps us understand how users interact with our website.
2.2 Methods of Data Collection
We collect personal data through the following methods:
- Direct Interaction: When you register an account, make a transaction, or communicate with us directly through our website or customer support services.
- Automated Technologies: We may collect data using cookies and other tracking technologies. This allows us to understand how users navigate our website, analyze trends, and improve user experience.
- Third-party Sources: In some cases, we may obtain data from third-party providers such as payment processors, credit agencies, or identity verification services.
2.3 Special Categories of Data
We may, under specific circumstances, collect certain sensitive personal data, such as nationality, tax residency, or other details required for regulatory compliance. This data is only collected when legally required or for compliance with our AML and CFT obligations.
3. Use of Information
We use the data we collect for various purposes, including but not limited to the following:
- Service Provision: To process your transactions, verify your identity, provide customer support, and deliver the requested services.
- Legal and Regulatory Compliance: To comply with AML, CFT, and other legal and regulatory requirements. This includes performing KYC checks and reporting suspicious activity to relevant authorities.
- Communication: To send you transaction updates, service announcements, promotional materials (if you have opted-in), and other important notifications.
- Security and Fraud Prevention: To monitor transactions for signs of fraud or unauthorized activity.
- Improvement of Services: To analyze usage patterns, enhance user experience, and develop new features or services.
4. Data Sharing and Disclosure
We may share your personal data in the following circumstances:
- With Service Providers: We may share information with third-party vendors who provide services such as payment processing, fraud detection, and customer support. These providers are contractually obligated to protect your data and use it only for the services they perform.
- With Affiliates: We may share information with our affiliates or subsidiaries for business purposes, such as improving the functionality of our services.
- Legal and Regulatory Obligations: We may disclose your data if required by law, in response to a subpoena or government inquiry, or if we believe that disclosure is necessary to protect the rights, property, or safety of WebitPay, our users, or the public.
- Business Transactions: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner or entity.
5. Data Retention and Storage
We retain your personal data only for as long as is necessary for the purposes for which it was collected, including:
- To provide our services: We retain transaction records and account information as required to fulfill our contractual obligations with you.
- For legal compliance: In compliance with applicable laws, we may retain certain records for periods required by law (e.g., financial records, KYC documents).
- For dispute resolution: We may keep records to resolve disputes or protect our rights.
Once your data is no longer needed, it will be securely deleted or anonymized to ensure that it cannot be reconstructed or used.
6. Data Security Measures
WebitPay takes appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. These measures include:
- Encryption: Sensitive data, such as payment information, is encrypted during transmission using secure protocols (e.g., TLS).
- Access Control: Access to your personal information is restricted to authorized personnel who are required to maintain confidentiality.
- Regular Security Audits: We perform periodic security assessments to identify and address potential vulnerabilities.
While we take reasonable precautions to safeguard your data, no security system is impenetrable, and we cannot guarantee absolute protection.
7. Cookies and Tracking Technologies
WebitPay uses cookies and other tracking technologies to improve your experience when visiting our website. Cookies are small text files stored on your device that help us:
- Remember your login credentials.
- Analyze user behavior on our site.
- Customize your user experience.
You have the option to manage cookie settings through your browser. However, disabling certain cookies may affect the functionality of our website.
8. User Rights and Control
As a user, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You may request the correction of inaccurate or incomplete data.
- Right to Erasure: You may request the deletion of your data, subject to legal requirements.
- Right to Object: You may object to the processing of your data for certain purposes, such as direct marketing.
- Right to Data Portability: You may request to transfer your personal data to another service provider.
To exercise these rights, please contact us using the details provided below.
9. Children’s Privacy
WebitPay does not knowingly collect or solicit personal information from individuals under the age of 18. If we discover that we have inadvertently collected personal data from a child, we will take immediate steps to delete such data.
10. Third-Party Websites
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external websites. We recommend that you review their privacy policies before submitting any personal information.
11. International Transfers
Your personal data may be transferred to and processed in countries outside of your country of residence, including countries that may not have the same level of data protection laws. By using our services, you consent to the transfer of your data to such countries.
12. Updates to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any updates will be posted on this page with the updated date. We encourage you to review this policy regularly to stay informed about how we are protecting your data.
13. How to Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
WebitPay Customer Support
Email: support@webitpay.net
Phone: +852-9695 8088
Address: Room 2706, 27/F, Everbright Centre, No. 108 Gloucester Road, Wan Chai, Hong Kong
14.Company Information
Registered Name: Webit Information Technology Limited
Registration Number: 76662703
Registered Address: Room 2706, 27/F, Everbright Centre, No. 108 Gloucester Road, Wan Chai, Hong Kong