Q: My transaction was declined. Why was my money still deducted?
A: For a Declined transaction, no funds are deducted from your account. You can verify this by checking your asset statements on the homepage of the APP.
Q: Does the Visa Direct service incur a fee?
A: Yes, the Visa Direct service currently charges a fee of 5-10%.
Q: Is there a transaction limit for the Visa Direct service?
A: Yes, the sending bank or platform may set a transaction limit. It is recommended to verify any restrictions in advance.
Q: What should I do if I encounter an error on the WebitPay payment page?
A:
1.Please check if there are sufficient available funds. Path: Card -> Available Spending.
2.Ensure that a currency with sufficient funds is selected for payment. Path: Settings -> Payment Settings -> Payment Priority.
3.Each card has an independent single transaction limit. Please check if you have set a specific limit. Path: Card -> Limit.
4.If there are sufficient funds and no payment restrictions, try linking the card with a different merchant.
5.
Q: I was unsuccessful with a payment or failed to complete a transaction on a non-WebitPay website. What should I do?
A: Please check if there is an error message in the WebitPay APP. If there is, take a screenshot and contact online support. If there’s no error message, this may indicate that the card is not supported for transactions on that website.
Q: I couldn’t link my card to sites like Apple Pay, PayPal, Google Pay, or Facebook. What should I do?
A: After card activation, Visa will synchronize data with platforms like PayPal, Apple Pay, Google Pay, and Facebook. Some users may experience a delay in this process, but most users can start using the card within two days. If the transaction fails, please avoid retrying immediately to prevent Visa from flagging the action as malicious, which could freeze your card. Wait for a while before attempting again. If you still cannot link your card after a few days, verify your identity information provided at registration.
Q: My WebitPay card was declined when I tried to add it to my Apple Store account. What should I do?
A: Try changing the region of your Apple Store to Hong Kong and then attempt to add the card again.
Q: My card works on Apple Pay in the United States but not in other countries.
A: Due to differences in Apple Store Pay policies and regulations by country or region, it’s recommended to contact Apple customer service in the relevant country to inquire about the specifics.
Q: My attempt to top up game credits using my WebitPay card was declined.
A: Various websites have different security standards for Visa cards. If your payment was declined, the website may not currently support game credit top-ups. It’s recommended to use an alternative payment method.